Warranty and Returns
We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems on the goods, you have right to guarantee your benefits.After the order is delivered 15 DAYS RETURN.
Different products have different warranties, so make sure you contact us before the deadline. If you don’t know the warranty of your item, you can contact our staffs before making a purchase.
1. Return & refund with quality issue
Products with quality problem can be returned for full refund.
Customer need to send the products back to us, When we receive the products, We will give an full refund.
Products with quality problem can be returned and replaced.
Customer need to send the products back to us, When we receive the products,We will replace new ones and ship back to customer.
We will pay shipping fee for the replaced products we ship to the customer.
Products with quality problem can be returned and repaired.
Customer need to send the products back to us, When we receive the products,We will repair and ship back to customer.
Buyers pay all the shipping fees in both sides.
If you are not satisfied with any of our products due to a fault, you can send them back to us for an exchange to another product, in this case, we don’t pay the fees, you send the item back and you need to pay the difference between product costs etc.
5. Return for “not satisfied” reason
Because the international shipping fee is very high and most of pictures on yoyuyoy.com are taken by ourself with real products. So we do not give full refund for returns without quality problems，like “not like the picture”，”not as imagining” or just “not satisfied”. Before placing large quantity order, please have sample first.
If you are not satisfied with your purchase, you can return a product within 30 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
We will reduce the shipping fee from the order total amount means a partial refund.
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). gofaer will not be responsible for returned item(s) without notifying us in advance. When contacting gofaer.com please include the following information:
Photos of the front and back of the packaging envelope or box
Partial shipment slips (if applicable)
Photo, video, screenshot, or description of the defective item
Photo, video, screenshot, or description of the defect or defective area
Please keep all packaging material and partial shipment note(s) as they’re needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary. If neither of them can be provided, we might have to hold processing for you until the package arrives at our warehouse which may take one to two months, please kindly note.
Refunds are made via the payment method you originally used to order. Customers are responsible for all payment fees (if any) issued during processing and transfering any refund.
If possible, please make sure you have checked the package contents before you sign for it. If you see any visual damage or it feels empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the shipping charges for the empty package.
As our return warehouse is located in China, please send item back to us through local post office instead of express service like DHL,UPS,TNT,FEDEX…as it likely will incur import taxes when it reaches customs and it may also be delayed during the customs clearance process. If we can’t receive the item we can’t arrange a replacement or repair.
Please send the item back according to our return policy. If it cost too much custom duties or the parcel is not trackable via tracking number and customer name, we will reject your return parcel by express.
At YOYUYOY, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to the size charts on the product page.
If you are not satisfied with the items you received, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!
|30 Day Returns
|How to Reach Us||Satisfaction
30 Day Returns Warranty
Satisfaction Guarantee *
|Additional notes about Warranty
All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
If the customer requests a refund, we will refund the original product cost upon receiving the returned item. All shipping fees to return the item, and the original shipping fees, are non-refundable.
"Please note: The following items cannot be returned or exchanged unless faulty, including lingerie, swimwear, beauty items, Lucky Bags, masks, protective equipment, items with non-returnable marks and free gifts. "
For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 7-14 business days
Wallet refunds: Up to 24 hours.
For some debit and credit card refunds to original payment account cannot be made. In such cases, we will request customers to provide us with a PayPal account in their name to complete refunds. Thank you for your understanding.
Please contact our Support Center for further help. We will do our very best to help you and reply to all messages within 24 hours.