Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
The time frame of an order delivery is divided into two parts:
Your order will be processed within 48 hours after placing the order and shipped within 2-5 working days after placing the order. If you place an order on Saturday or Sunday (including holidays), your order will be processed on the next working day. We only ship from Monday to Friday.
The item’s processing time is the time from receiving your order to physically dispatching it. After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer. It normally takes within 24 hours of business day for us to process your order. However, please note that the processing time can also be affected by the stock status of individual items, the time of the year, national holidays, etc. If your order includes very popular items that are experiencing stock availability issues, then the order can take 1-3 business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.
Free shipping on orders over $69.00.
When the order is less than 69 US dollars, an additional shipping fee of US dollars will be charged.For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States, Australia, United Kingdom, Canada, France, New Zealand 10-20 Business days
Europe 7-20 Business days
Mexico, Central America, South America 10-25 Business days
Other Countries 10-25 Business days
*This doesn’t include our 2-5 business days processing time.
Regarding the impact of the COVID-19 outbreak on services:
COVID-19 UPDATE may cause delays in parts of logistics and transportation due to the impact of the epidemic. Thank you for your understanding and support!
* The shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to an invalid address, the customs clearance procedures or other causes.
*For Express Shipping: Possible tariffs and other possible related costs are borne by the customers
The order status can be tracked by yourself. After your order leaves our warehouse, we will send you an email to inform you that your package has been shipped with the tracking number of the order. You can provide it to you through our The waybill number can be checked on the CAINIAO official website: https://www.17track.net/en, it will take time for the logistics supplier to update the information. If there is no update, you can send us an email to check the details.
Our Order don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.
HOWEVER - In most countries, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
SHIPPING & DELIVERY POLICY:
At Look, we provide Standard Courier delivery to any address within Global. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports andJurongIsland.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.